Privacy policy

Last updated 10 October 2026. This says what information RaptMate holds, why, and what you can do about it.

1. Who we are

RaptMate is run by Stephen O'Brien, a sole trader in Queensland, Australia (ABN 92 129 490 861). We follow the Australian Privacy Principles and New Zealand's Privacy Act 2020. Contact: info@raptmate.com.

2. What we hold

If you ask for early access: your email address.

If your business uses RaptMate:

• Your email address, business name, country, time zone and the link to your Google review page.
• Your plan and payment status. Card details are held by Stripe. We never see or store your card number.
• The connection to your Xero organisation, so we can read paid invoices and their contacts.

If you are a customer of a business that uses RaptMate:

• Your name, mobile number and email address, as that business has them in Xero or typed them in.
• The Xero invoice number that led to the request. We don't keep what the invoice was for or how much it was.
• When the request was sent and whether its link was opened.
• If you opted out, your number, so that business never texts you through us again.

3. What we use it for

• Sending the review request, and one reminder, for the business you dealt with.
• Showing that business what was sent and what was opened.
• Billing the business, and contacting it about its account.
• Replying to you if you asked for early access.

We don't sell information, and we don't use customers' details for our own marketing. A customer's details belong to the business that asked us to contact them. We only act on that business's behalf.

4. Who else handles it

We use these services to run RaptMate. Each only gets what it needs to do its job.

Some of these are outside Australia and New Zealand, so information can be handled overseas.

5. This website

• We don't use advertising or tracking cookies.
• When you sign in, your browser stores a sign-in key so you stay signed in.
• The fonts come from Google and some photos from Unsplash, so those services see your device's internet address when a page loads.
• The link in a review request records that it was opened, then sends you to Google. Scanning a business's QR code is counted, without recording who scanned it.

6. How long we keep it

• While the business has an account. When a business closes its account and asks, we delete its information and its customers' details within 30 days.
• Opt-outs are kept for as long as the business has an account, so they keep working.
• Early access emails are kept until you ask us to remove them.

7. Stopping the texts

Every request has a way to opt out. Once you do, that business can't contact you through RaptMate again.

8. Seeing, fixing or deleting your information

Email info@raptmate.com and we will tell you what we hold about you, correct it, or delete it. We aim to reply within 10 working days. If you are a customer of a business that uses RaptMate, we may also tell that business, because the details came from its records.

9. If something goes wrong

If information is lost or seen by someone who shouldn't have it, and that is likely to cause serious harm, we will tell the people affected and the regulator.

10. Complaints

Tell us first, at info@raptmate.com, so we can put it right. If you aren't satisfied, you can go to the Office of the Australian Information Commissioner (oaic.gov.au) or the Office of the Privacy Commissioner in New Zealand (privacy.org.nz).

11. Changes

If this policy changes, the new version goes on this page with a new date. If the change is significant, we email the businesses that use RaptMate.